Divergium Focus — Shipping Policy

Last updated: Oct 2025
Business/Legal: Divergium Focus is a brand of Juliana Braz LLC (DBA Divergium Focus), Orlando, FL.

1) Ordering & Processing

Orders are processed within 1–3 business days (Mon–Fri, excluding U.S. holidays).

You’ll receive an order confirmation email and a shipping confirmation with tracking once your package leaves our warehouse/partner facility.

We may contact you to verify details if we detect address or payment issues. Orders with unverifiable details may be cancelled and refunded.

2) Where We Ship

We currently ship within the United States (including PO Boxes and military addresses/APO/FPO when supported by the selected service).

3) Shipping Methods, Time & Cost

Notes
• Delivery estimates are typical but not guaranteed; weather, carrier delays, and peak seasons can add time.
• Some items may ship separately at no extra cost if your order contains multiple products.

4) Carriers & Tracking

We primarily use USPS and UPS (and comparable partners as needed).

A tracking link is emailed as soon as the label is created/activated. Tracking may take up to 24–48 hours to update after dispatch.

5) Fulfillment Partners (Transparency)

To offer the best selection and pricing, we work with vetted U.S. and international fulfillment partners. Your order may ship from our U.S. location or a partner facility. Delivery windows above already reflect this; any unusually long lead time will be clearly noted on the product page.

6) Address Issues & Delivery Attempts

Please enter your complete and accurate address at checkout.

If a package is returned to us due to an incorrect or undeliverable address, we can reship it to an updated address (additional postage may apply).

Once a package is marked Delivered by the carrier, risk of loss passes to the customer. If you cannot locate the package, please:

1. 1. Check with household members/neighbors, building office, and any alternate drop locations;

   2. Wait 24–48 hours (carriers sometimes pre-scan);

   3. Contact the carrier to open a trace; then email us with the case number so we can assist.

7) Out-of-Stock, Preorders & Splits

If an item becomes out of stock after purchase, we’ll reach out with a free substitution option or a full refund.

Preorder/extended-lead items will show the expected ship window on the product page.

Orders with multiple items may ship in separate parcels.

8) Returns, Exchanges & Refunds

Most sales are final.

We accept returns for defective, damaged, or incorrect items reported within 7 days of delivery. Please see our Return & Refund Policy for full details.

To start a claim, email support@divergium.com with your order number and clear photos of the issue. If approved, we’ll provide next steps.

For non-defective returns (when approved), return shipping is the customer’s responsibility.

9) Cancellations & Order Changes

Orders can be cancelled or modified within 2 hours of purchase. After processing or shipment, changes aren’t possible.

10) Customer Support

Email: support@divergium.com

Phone: (407) 900-5141

Mailing Address: Juliana Braz LLC (Divergium Focus), Orlando, FL 32829, United States